do111 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data do111 collects from players in Bangladesh, how that data is used, stored, protected, and your rights as a data subject.
How do111 Approaches Your Privacy
We hold ourselves to six core data principles that govern every decision we make regarding player information on the do111 platform.
Data Minimisation
We collect only the personal data that is strictly necessary to operate your do111 account, process transactions in Bangladeshi Taka, and comply with our verification obligations.
Secure Storage
All personal data is stored on encrypted servers protected by SSL/TLS protocols. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
No Unauthorised Sharing
do111 does not sell, rent, or trade your personal information to any third party for marketing purposes. Data is shared with partners only as described in this policy.
Player Rights
You retain clear rights over your personal data, including the right to access, correct, restrict, or request deletion of information held about you at any time.
Defined Retention Periods
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and anti-money-laundering regulations.
Transparent Updates
Whenever this Privacy Policy is materially updated, we notify registered players via the email address on file before the changes take effect, giving you time to review and respond.
Table of Contents
This Privacy Policy is organised into the following sections. All sections apply to every player with a registered do111 account.
Introduction and Scope
This Privacy Policy ("Policy") describes how do111 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the services available at do111.io, including sports betting, live casino games, slots, crash games, and all associated promotional or support services.
This Policy applies to all players accessing do111 from Bangladesh and to any other individuals whose personal data is processed by do111 in connection with the operation of the platform. It applies regardless of the device or method used to access the platform — including desktop browsers, mobile browsers, and any official do111 application.
By registering a do111 account, by depositing funds, or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy is published in English and governs the processing of personal data for all do111 players. In the event of any ambiguity, the English text is the authoritative version.
Data We Collect
do111 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data collected and the primary source of collection:
| Data Category | Examples | Collection Source |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address (city/district) | Registration form, account settings |
| Financial Data | bKash number, Nagad number, Rocket number, bank account details, transaction history | Deposit and withdrawal forms |
| Technical Data | IP address, browser type, operating system, device identifiers, session tokens | Automated collection via platform systems |
| Usage Data | Games played, bets placed, session duration, pages visited, feature interactions | Platform activity logs |
| Communications Data | Support ticket contents, live chat transcripts, email correspondence | Customer support interactions |
| Verification Documents | Scanned or photographed NID, passport, utility bills, selfies for liveness checks | KYC verification process |
2.1 Data You Provide Voluntarily
The majority of personal data we hold is data you provide directly when you register an account, complete verification, make a deposit or withdrawal request, or contact our support team. Providing accurate information is a requirement of the do111 Terms and Conditions, and inaccurate data may result in account suspension.
2.2 Data Collected Automatically
When you access do111, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address (which may indicate your approximate location), device and browser characteristics, and your in-platform behaviour. This data is used primarily for security monitoring, fraud prevention, and platform optimisation purposes.
do111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs used for KYC), or medical records. If you voluntarily disclose such information in communications with support, it will be handled with the utmost care and will not be used for profiling purposes.
How We Use Your Data
do111 uses the personal data we collect for the following purposes. Each purpose is matched to the type of data used and the legal basis for processing, which is described in full in Section 4.
- Account creation and management: Identity and contact data are used to create and maintain your do111 player account, including authentication, password resets, and account settings management.
- Age and identity verification: Identity data and verification documents are used to confirm that you meet the minimum age requirement of 21 years and that the account is registered under your true identity.
- Payment processing: Financial data is used to process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and connected banking institutions.
- Anti-money-laundering (AML) compliance: Transaction history, identity data, and financial data are used to detect and prevent money laundering, fraud, and other financial crimes in accordance with applicable legal obligations.
- Platform security and fraud prevention: Technical and usage data are used to identify suspicious login behaviour, detect multi-accounting, flag bonus abuse, and protect the integrity of the platform and its players.
- Customer support: Contact data and communications data are used to respond to support requests, resolve disputes, and improve the quality of our support services.
- Responsible gaming monitoring: Usage data is analysed to identify patterns that may indicate problem gambling behaviour, in order to trigger responsible gaming interventions and comply with our duty of care to players.
- Personalisation and marketing: Usage data may be used to personalise the promotions and bonuses displayed to your account, provided you have not opted out of marketing communications. We do not send unsolicited marketing to players who have opted out or self-excluded.
- Legal compliance and dispute resolution: Across all data categories, we may use and retain data as required by applicable law, or to defend against legal claims or regulatory investigations.
Legal Basis for Processing
do111 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely upon are as follows:
- Contractual necessity: Processing is necessary to perform the contract between you and do111 — that is, to operate your player account, process transactions, and deliver the betting and casino services you have requested.
- Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and data retention mandates.
- Legitimate interests: Processing is carried out on the basis of our legitimate business interests, including platform security, fraud prevention, and the improvement of our products and services, provided those interests are not overridden by your privacy rights.
- Consent: Where processing is based on consent — for example, in relation to optional marketing communications — you have the right to withdraw your consent at any time by contacting us at support at do111.io or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Where we rely on legitimate interests as a legal basis, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You may request details of this assessment by contacting our support team.
Data Sharing and Disclosure
do111 does not sell, rent, or licence your personal data to third parties for commercial purposes. We may share your data with carefully selected third parties only in the following circumstances:
5.1 Payment Processors
To process deposits and withdrawals, we share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers act as independent data controllers for their own processing activities and their own privacy policies apply to data they hold.
5.2 Identity Verification Partners
To comply with KYC requirements, we may share identity data and verification documents with third-party identity verification service providers. These providers are contractually obligated to process your data only for the purpose of identity verification and to maintain appropriate security standards.
5.3 Game Content Providers
do111 sources casino and live dealer game content from licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Limited technical data (such as session tokens and account identifiers) may be exchanged with these providers to facilitate game launches and to record game outcomes. No personally identifiable information beyond what is technically necessary is shared.
5.4 Legal and Regulatory Disclosure
do111 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory authorities where required to do so by law, by court order, or in response to a lawful regulatory request. We will notify you of such disclosures where we are legally permitted to do so.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of do111's assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and of any changes to this Policy that may result.
All third-party service providers who receive personal data from do111 are contractually bound by data processing agreements that require them to process data securely, for specified purposes only, and in a manner consistent with this Policy.
Cookies and Tracking
do111 uses cookies and similar tracking technologies to operate the platform, maintain session state, prevent fraud, and improve the player experience. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, store your language and currency preferences, and enable secure account access. These cookies cannot be disabled without impairing the core functionality of do111.
- Analytics cookies: We use anonymised analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues may occur. This data is aggregated and does not identify you personally.
- Security cookies: These cookies assist in detecting fraudulent login attempts, bot activity, and multi-accounting behaviour. They are essential for maintaining the integrity and fairness of the platform.
- Preference cookies: These cookies remember your optional settings such as display preferences and notification configurations, so you do not need to reset them on each visit.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of do111. For further details on the specific cookies deployed by do111 and their individual purposes, please contact support at do111.io.
Data Retention
do111 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance and legal obligation |
| Financial transaction records | 7 years from transaction date | AML regulations and tax record requirements |
| KYC verification documents | 5 years after account closure | Regulatory verification obligations |
| Customer support records | 3 years from last interaction | Dispute resolution and service improvement |
| Technical and usage logs | 12 months on a rolling basis | Security monitoring and fraud detection |
| Marketing consent records | Duration of consent + 3 years | Proof of consent for regulatory purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where anonymisation is not technically feasible within a given system, data is pseudonymised and access is restricted.
Data Security
do111 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
- SSL/TLS encryption: All data transmitted between your device and the do111 platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing do111.io.
- Encrypted data storage: Personal data and financial records held in our databases are encrypted at rest using AES-256 encryption.
- Access controls: Internal access to player data is restricted on a role-based, need-to-know basis. Administrative access requires multi-factor authentication.
- Intrusion detection: Our systems are monitored continuously for unusual access patterns, intrusion attempts, and data exfiltration indicators.
- Third-party security audits: do111 undergoes periodic security assessments to identify and remediate vulnerabilities in our infrastructure and application code.
While do111 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying us immediately at support at do111.io if you suspect any unauthorised access to your account.
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, do111 will notify affected players without undue delay, providing information about the nature of the breach, the data affected, and the steps taken to address it.
Your Rights
As a player whose personal data is processed by do111, you hold the following rights with respect to your data. To exercise any of these rights, please contact us at support at do111.io with a clear description of your request. We will respond within 30 calendar days.
We will not charge a fee for responding to rights requests unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to respond, with written explanation.
Children and Minors
do111 is strictly an adult platform. Access to all real-money betting and casino services is limited to individuals aged 21 years and above. do111 does not knowingly collect, process, or retain personal data relating to persons under the age of 21.
If do111 becomes aware that personal data has been collected from a player who was under the age of 21 at the time of registration, we will take immediate steps to close the account, return all deposits to the originating payment method after deducting any amounts wagered, and permanently delete all personal data associated with that account.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on do111, please contact us immediately at support at do111.io. We will investigate and act without delay.
21+ age verification is enforced. Do not allow minors to access your do111 account or your registered payment methods. do111 accepts no liability for losses incurred through a player account accessed by an underage person where the registered account holder failed to maintain adequate account security.
Third-Party Links
The do111 platform may contain references to third-party game studios, payment providers, or informational resources. This Privacy Policy applies solely to personal data processed by do111 in connection with the operation of do111.io. It does not apply to any third-party website, service, or application that may be referenced or linked from the platform.
do111 is not responsible for the privacy practices of third-party payment providers such as bKash, Nagad, Rocket, or Mastercard, nor for game studio platforms operated by Pragmatic Play, Evolution Gaming, NetEnt, or any other content provider. We encourage you to review the privacy policies of any third-party service you interact with.
Contact and Updates
12.1 Contacting do111 About Your Privacy
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our support team using the details below. We will acknowledge your enquiry within 2 business days and provide a full response within 30 calendar days.
Email: support at do111.io (plain text — not a clickable link)
Please include your registered username or account email address in your enquiry so that we can locate your records efficiently. For rights requests, we may ask you to verify your identity before processing the request.
12.2 Policy Updates
do111 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email to the address on file at least 7 days before the changes take effect. The updated Policy will also be published on this page with a revised effective date at the top of the document.
Your continued use of the do111 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you may close your account before the change takes effect by contacting support at do111.io.
12.3 Governing Language
This Privacy Policy is written in English, which is the governing language for all legal and contractual matters relating to do111. In the event of any translation being made available for informational purposes, the English version shall prevail in all cases of conflict or ambiguity.
Thank you for taking the time to read the do111 Privacy Policy in full. Transparency about how we handle your personal data is a core commitment of our platform. If you have any questions at all, do not hesitate to reach out to our support team.
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